How can we help?
Answers to common questions. Can't find what you need? Email support@keychime.com.
Getting started
How do I sign up?
Create your account on keychime.com by starting a free trial. Once you're in, download the iOS or Android app and log in with the same email and password.
Why can't I sign up inside the app?
We handle accounts and billing on the website to keep prices lower. After signing up here, just log into the app — no separate app account needed.
How long is the free trial?
14 days to explore selected Elite features with limited AI usage, no credit card required. You'll see your days remaining on your dashboard.
Billing & plans
How do I upgrade or change my plan?
Manage your subscription through the provider you originally purchased from. Contact support to change plans without creating a second subscription.
How do I cancel?
Use the billing management link in your Paddle receipt, or your app-store subscription settings for mobile purchases. You keep access until the end of your paid period.
Do you offer team pricing?
Yes — switch the toggle on the pricing page to Team for per-seat rates. Running a whole office? Email support@keychime.com and we'll work it out with you.
Privacy & data
Can anyone else see my leads?
Your records are protected by account-level access controls. Team leaders and teammates can see only the team information described in the app. Authorized Keychime personnel may access limited account data when needed for support, security, legal obligations, or operating the service; Support Access is off by default and is the normal way to authorize troubleshooting access.
Do you sell my data?
Never. We do not sell or rent personal information or share it for targeted advertising. Contracted service providers process limited information to run Keychime, as explained in the Privacy Policy.
How do I export my data?
In the app, go to Settings → Data & Privacy → Export Leads to CSV for a copy of your lead records. To request other personal information associated with your account, email support@keychime.com with the subject “Privacy request.”
Using the app
How do I log a contact or outcome?
On the prospecting map, tap a location and choose the outcome — not home, not interested, callback, or hot lead. It's logged in two taps.
What are the AI features?
On the Elite plan you get Vio (a voice assistant that knows your pipeline and talks back in real time), Scout (AI script practice), and an AI conversation recorder that turns client conversations into structured lead notes.
Will notifications remind me of follow-ups?
Yes. Schedule a callback or follow-up and Keychime sends a push notification so nothing slips through.
Does the map work without cell coverage?
Yes. Download your area ahead of time and the prospecting map keeps working offline — pins you log sync automatically when you're back in coverage.
Can I import my existing leads?
Yes. On Pro and up, go to Settings → Data & Privacy → Import Leads from CSV. You'll get an import report showing exactly what was added.
What is the Productivity hub?
A set of focus tools built for agents: set your yearly deal goal and get a daily activity plan, track habits and streaks, run Pomodoro focus sessions, and sync your calendar.